OK so I have been using the Mimecast Outlook Connector for some time now, however I had to re-install my laptop (well I chose to). so I installed Vista on there and then threw Office 2007 on there. after I had got everytihg else that I needed on there I then installed the Mimecast Outlook Connector.
The install was the same as before required the C++ Runtime libraries, nothing was different. I configured it to use my settings and then re-started outlook.
Once I had re-started outlook I went to my Mimecast Folder and opened up an email... ...it only showed part of the email and that was displayed as plain text.
After speaking with Mimecast and sending screen shots etc.... they then asked me if I had the User Access Control enabled.... the penny dropped, last time I installed the update on my old build on my laptop I had the UAC disabled as I needed to disable it to install PHP, and since then The Mimecast Outlook Connector could work the way it should.
It turns out that it is something to permission access to a cache folder that is located in "C:\Program Files\Mimecast\Connector\cache". I uninstalled the connector and then disabled UAC on my laptop and then installed the connector, configured and tested... it worked! so thought I would enable UAC...
Rebooted after enabeling UAC and logged into Outlook and tested it was back to plain text again.
My next thought was permissions so I set the users user group of the laptop to ful control to that specific folder in Program Files. closed Outlook, went back in and it worked. So it is safe to say it is a security conflict in Vista preventing the display of formatted emails using the Mimecast Outlook Connector.
After speaking with Mimecast some more they are looking at having that cached folder stored within the profile which will avoid these security issues.
But again so far I have nothing but praise for the guys at Mimecast still thinking it is a great product and the support is second to none.
