Spoolsv.exe crashes on Vista Ultimate

OK So I have had no real problems on my Vista Laptop now for quite a while but strangely enough, when I want to print something from excel and want to set it to one page wide etc... excel crashes, I first thought that it was a problem with Office 12.... Well after the application crashed I then went into printers and none of my printers were listed smile_confused strange one hey! (to be honest I have not tried the page setup in Word).

Spool Service Crashes

Ever since I have tried that my Spooler service has continued to crash, is this a bug with in Windows? or is it a driver incompatibility?

My printers are shared off of a network print serve that is running on Windows 2000 Server. so I think my first point of call to investigate is the drivers, the printers that I have installed are a RICHO Aficio 2238C RPCS and an HP LaserJet 8150 Series PCL 5e both these printers are running off a windows 2000 server with 2000 drivers so I am thinking that this is where my problem lies.

Every time I right click on one of the printers I get the Spool Service error and I then have to go into Services Manager and restart the Print Spooler, so I think that the next time in my Test is to remove the printers and clean out the registry and remove the drivers and then get the latest drivers for those printers installed on my vista laptop and then try connecting to the printers.

Firstly I removed the RICHO Printer from the installed printers and tried the Excel Spread sheet I was working on and went to the print preview and the page setup and it seemed to work ok, so the next thing I thought I would do is get the latest drivers for the RICHO and see if re-adding that printer would work.

OK so I hit a small hurdle trying to uninstall the original driver for the RICHO,  I right clicked in the printers in vista and went to server properties, selected the driver I wanted to uninstall but the remove option was grayed out.

serverprop  properties1 

What I then remembered is that everything is a bit more secure in Windows Vista and there is the Run as Administrator Option, even though you are logged in as an Administrator you still need to run things with elevated privileges.

 properties2  properties3

You then have the option to remove the Driver by clicking on remove.

That is your print driver removed. You then need to install the new driver and then connect to the printer again. Once I installed the new Driver I went into the Excel Document I was working on and tried the page setup and I had no problems what so ever.

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  1. Gravatar
    Andy Kemp 2/3/2008 3:28 PM

    # re: Spoolsv.exe crashes on Vista Ultimate

    I had this problem on Vista Ultimate but it will be the same for any version of Vista.

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